Hi-Rez Studios, Inc Status

Games

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All Systems Operational

Hi-Rez Studios Operational

Hi-Rez Public APIs Operational

Smite Operational

Smite PC Operational

Smite PS4 Operational

Smite Xbox Operational

Smite Switch Operational

Realm Royale Operational

Realm Royale PC Operational

Realm Royale PS4 Operational

Realm Royale Xbox Operational

Paladins Operational

Paladins PC Operational

Paladins PS4 Operational

Paladins Xbox Operational

Paladins Switch Operational

Paladins Strike Operational

Paladins Strike Mobile Operational

Hand of the Gods Operational

Hand of the Gods PC Operational

Hand of the Gods PS4 Operational

Hand of the Gods Xbox Operational

Tribes Ascend Operational

Tribes Ascend PC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Paladins PS4 2.5 Upgrade Apr 24, 06:30-10:00 EDT

We will be upgrading #Paladins #PS4 to 2.5 Wednesday (04/24/2019) at 11:00UTC. Limited Log-ins will begin at 10:30UTC.
Posted on Apr 22, 18:20 EDT

Paladins Crossplay 2.5 Upgrade Apr 24, 06:30-10:00 EDT

We will be upgrading #Paladins #PC #Xbox and #Switch to 2.5 Wednesday (04/24/2019) at 11:00UTC. Limited Log-ins will begin at 10:30UTC.
Posted on Apr 22, 18:19 EDT

Realm Royale Crossplay 0.18 Upgrade Apr 24, 08:45-12:00 EDT

Update - We will be upgrading #RealmRoyale #PC and #Xbox to 0.18 The time for this maintenance has been changed to Wednesday (04/24/2019) at 13:00UTC. Limited Log-ins will begin at 12:45UTC.
Apr 22, 17:22 EDT

Scheduled - We will be upgrading #RealmRoyale #PC and #Xbox to 0.18 tomorrow (04/23/2019) at 11:00UTC. Limited Log-ins will begin at 10:45UTC.
Apr 22, 14:48 EDT

Realm Royale PS4 0.18 Upgrade Apr 24, 08:45-12:00 EDT

Update - We will be upgrading #RealmRoyale #PS4 to 0.18 The time for this maintenance has been changed to Wednesday (04/24/2019) at 13:00UTC. Limited Log-ins will begin at 12:45UTC.
Apr 22, 18:22 EDT

Scheduled - We will be upgrading #RealmRoyale #PS4 to 0.18 tomorrow (04/23/19) at 11:00UTC. Limited log-ins will begin at 10:45UTC.
Apr 22, 14:45 EDT

Past Incidents

Apr 23, 2019

No incidents reported today.

Apr 22, 2019

Smite Crossplay Emergency Restart

Resolved - The #Smite #PC, #Switch, & #Xbox emergency restart has been completed.
Apr 22, 09:32 EDT

Investigating - We performing an emergency restart for #Smite #PC, #Xbox, and #Switch.
Apr 22, 09:07 EDT

Apr 21, 2019

Paladins PS4 Emergency Restart

Resolved - The restart is now complete
Apr 21, 00:08 EDT

Identified - We will be performing an emergency restart of #Paladins #PS4. The game will be back shortly.
Apr 20, 23:50 EDT

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

Realm Royale Matchmaking Issues

Postmortem - Read details
Apr 16, 14:45 EDT

Resolved - #RealmRoyale #PS4 is back up and running.
Apr 15, 13:55 EDT

Update - We are still in the process of isolating this issue.
Apr 15, 13:03 EDT

Update - We are still working on isolating the root cause of #RealmRoyale #PC, #PS4, & #Xbox issue.
Apr 15, 12:30 EDT

Update - We are bringing #RealmRoyale #PC, #PS4, & #Xbox down at this time to further investigate this issue.
Apr 15, 11:49 EDT

Investigating - We are currently investigating issues with #RealmRoyale #PC, #PS4, & #Xbox matchmaking.
Apr 15, 11:40 EDT

Paladins matchmaking issues.

Postmortem - Read details
Apr 16, 14:46 EDT

Resolved - #Paladins #PS4 is back up and running.
Apr 15, 13:53 EDT

Update - Paladins Crossplay is back up and running.
Apr 15, 13:24 EDT

Update - We are still in the process of isolating this issue.
Apr 15, 13:03 EDT

Update - We are still working on isolating the root cause of #Paladins #PC, #PS4, #Switch, & #Xbox issue.
Apr 15, 12:30 EDT

Update - We are bringing #Paladins #PC, #PS4, #Switch, & #Xbox down at this time to further investigate this issue.
Apr 15, 11:48 EDT

Update - We are continuing to investigate this issue.
Apr 15, 11:39 EDT

Investigating - We are currently investigating issues with matchmaking.
Apr 15, 11:28 EDT

Smite matchmaking issues.

Postmortem - Read details
Apr 16, 14:45 EDT

Resolved - #Smite #PS4 is back up and running.
Apr 15, 13:52 EDT

Update - Smite Crossplay is back up and running.
Apr 15, 13:18 EDT

Update - We are still in the process of isolating this issue.
Apr 15, 13:03 EDT

Update - We are still working on isolating the root cause of #Smite #PC, #PS4, #Switch, & #Xbox issue.
Apr 15, 12:30 EDT

Update - We are bringing #Smite #PC, #PS4, #Switch, & #Xbox down at this time to further investigate this issue.
Apr 15, 11:48 EDT

Investigating - We are currently investigating matchmaking issues.
Apr 15, 11:29 EDT

Hand of the Gods PC Server Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 01:04 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 00:45 EDT

Scheduled - Hand of the Gods #PC will be going down for server maintenance at 05:00 UTC on April 15, 2019.
Apr 14, 14:34 EDT

Hand of the Gods XBox Server Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 01:04 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 00:45 EDT

Scheduled - Hand of the Gods #XBox will be going down for server maintenance at 05:00 UTC on April 15, 2019.
Apr 14, 14:35 EDT

Hand of the Gods PS4 Server Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 00:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 23:45 EDT

Scheduled - Hand of the Gods #PS4 will be going down for server maintenance at 04:00 UTC on April 15, 2019.
Apr 14, 14:35 EDT

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

Paladins Strike Login Issues

Resolved - This incident has been resolved.
Apr 11, 23:14 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 22:02 EDT

Investigating - We are currently investigating this issue.
Apr 11, 21:00 EDT

Apr 10, 2019

Paladins Crossplay Server Maintenance.

Completed - The scheduled maintenance has been completed.
Apr 10, 03:17 EDT

Verifying - Verification is currently underway for the maintenance items.
Apr 10, 03:13 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 02:46 EDT

Scheduled - #Paladins #PC, #Xbox, and #Switch will be under maintenance tomorrow (04/10/2019) at 7:00UTC. Limited log-ins being at 6:45UTC.
Apr 9, 13:11 EDT

Paladins PS4 Server Maintenance

Completed - The scheduled maintenance has been completed.
Apr 10, 03:17 EDT

Verifying - Verification is currently underway for the maintenance items.
Apr 10, 03:13 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 02:46 EDT

Scheduled - #Paladins #PS4 will be under maintenance tomorrow (04/10/2019) at 7:00UTC. Limited log-ins begin at 6:45UTC.
Apr 9, 13:08 EDT

Smite Crossplay Server Maintenance

Completed - The scheduled maintenance has been completed.
Apr 10, 02:16 EDT

Verifying - Verification is currently underway for the maintenance items.
Apr 10, 02:08 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 01:30 EDT

Scheduled - #Smite #PC, #Xbox, and #Switch will be under maintenance tomorrow at (04/10/2019) at 6:00UTC. Limited log-ins will begin at 5:30UTC.
Apr 9, 14:48 EDT

Apr 9, 2019

Paladins Strike Server Maintenance

Completed - This #PaladinsStrike maintenance has been completed.
Apr 9, 14:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 04:00 EDT

Scheduled - We are performing a server maintenance for #PaladinsStrike tomorrow (04/09/2019) at 8:00 UTC.
Apr 8, 09:42 EDT

Realm Royale Crossplay & PS4 Restart

Resolved - This #RealmRoyale #PC, #PS4, & #Xbox restart has been completed.
Apr 9, 11:51 EDT

Identified - We are performing a #RealmRoyale #PC, #Xbox, & #PS4 restart. Limited logins have begun.
Apr 9, 11:24 EDT

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