Hi-Rez Studios, Inc Status

Games

Support Careers

All Systems Operational

Hi-Rez Studios Operational

Hi-Rez Public APIs Operational

Smite Operational

Smite PC Operational

Smite PS4 Operational

Smite Xbox Operational

Realm Royale Operational

Realm Royale PC Operational

Paladins Operational

Paladins PC Operational

Paladins PS4 Operational

Paladins Xbox Operational

Paladins Strike Operational

Paladins Strike Mobile Operational

Hand of the Gods Operational

Hand of the Gods PC Operational

Hand of the Gods PS4 Operational

Hand of the Gods Xbox Operational

Tribes Ascend Operational

Tribes Ascend PC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 23, 2018

Smite XBOX General Maintenance

Completed - The scheduled maintenance has been completed.
Jun 23, 03:10 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 02:30 EDT

Scheduled - We will be performing a brief, general maintenance on #Smite #XBOX tomorrow morning at 7:00 AM UTC. Limited logins will begin at 6:30 AM UTC.
Jun 22, 23:08 EDT

Jun 22, 2018

Realm Royale Continued Maintenance

Resolved - Maintenance for #Realm #Royale is now complete.
Jun 22, 20:23 EDT

Investigating - Maintenance for #Realm #Royale is still underway. We are working to complete this process as soon as possible.
Jun 22, 19:05 EDT

Realm Royale Maintenance

Completed - The scheduled maintenance has been completed.
Jun 22, 18:48 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 16:30 EDT

Scheduled - Realm Royale will be going down for maintenance today at 21:00UTC with limited starting at 20:30PM UTC
Jun 22, 16:02 EDT

Jun 21, 2018

Billing System Issue

Resolved - The #Paladins #PC web store is back up, and the issue has been resolved.
Jun 21, 09:27 EDT

Update - We are continuing to investigate an issue with the #Paladins #PC web store. However, the #Smite and #HotG #PC web stores are back up.
Jun 21, 09:00 EDT

Investigating - We are investigating an issue with our billing system for #Smite, #Paladins, and #HotG #PC.
Jun 21, 08:43 EDT

Jun 20, 2018

Paladins Strike OB03 Upgrade

Completed - The #PaladinsStrike OB03 upgrade has been completed.
Jun 20, 10:33 EDT

Update - We are still currently working on issues with iOS devices.
Jun 20, 07:50 EDT

Update - We have encountered some issues with the update and will be under extended maintenance.
Jun 19, 18:26 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 09:00 EDT

Scheduled - We are upgrading #PaladinsStrike at 1:00PM UTC.
Jun 19, 08:36 EDT

Jun 19, 2018

Hand of the Gods PC Server Maintenance

Completed - The scheduled maintenance has been completed.
Jun 19, 03:23 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 02:45 EDT

Scheduled - We are performing a server maintenance for #HotG #PC tomorrow (06/19/2018) at 7:00AM UTC. Limited logins will begin at 6:45AM UTC.
Jun 18, 17:00 EDT

Smite PC Server Maintenance

Completed - The scheduled maintenance has been completed.
Jun 19, 03:21 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 02:30 EDT

Scheduled - We are performing a server maintenance for #Smite #PC tomorrow (06/19/2018) at 7:00AM UTC. Limited logins will begin at 6:30AM UTC.
Jun 18, 17:11 EDT

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

Smite PC Issue

Resolved - This incident has been resolved.
Jun 16, 13:56 EDT

Update - Chat and Friends lists for #Smite #PC are back up. Players will need to log out and back in for them to show up.
Jun 16, 13:20 EDT

Monitoring - Restart has been completed and logins have resumed. We are keeping a close eye on things.
Jun 16, 12:41 EDT

Identified - We are performing an emergency restart for Smite PC
Jun 16, 12:22 EDT

Investigating - We are looking into the issue affecting #Smite #PC.
Jun 16, 12:21 EDT

Jun 15, 2018

Realm Royale Issue

Resolved - This incident has been resolved.
Jun 15, 13:06 EDT

Monitoring - The restart has been completed and servers are back up! We are continuing to watch the situation.
Jun 15, 12:07 EDT

Identified - WE are performing an emergency restart for Realm Royale.
Jun 15, 11:40 EDT

Update - We are limiting logins for Realm Royale while we continue to investigate.
Jun 15, 11:28 EDT

Investigating - We are investigating an Issue affecting Logins for Realm Royale.
Jun 15, 11:22 EDT

Smite Console Patch Maintenance

Completed - Smite Console Maintenance has been completed.
Jun 15, 09:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 07:30 EDT

Scheduled - We will be performing a patch maintenance for #Smite #PS4 and #Xbox tomorrow (06/15/2018) at 12:00PM UTC. Limited logins will begin at 11:30AM UTC.
Jun 14, 17:15 EDT

Realm Royale Server Maintenance

Completed - The Realm Royale Maintenance has been completed!
Jun 15, 08:26 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:45 EDT

Scheduled - We are performing a server maintenance for #RealmRoyale tomorrow (06/15/2018) at 11:00AM UTC. Limited logins will begin at 10:45AM UTC.
Jun 14, 18:49 EDT

Jun 14, 2018

No incidents reported.

Jun 13, 2018

Realm Royale Patch Update

Completed - The scheduled maintenance has been completed.
Jun 13, 14:41 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 14:00 EDT

Scheduled - We will be deploying a patch update to Realm Royale today starting at 18:00 UTC. Limited access to the game will begin in a moment.
Jun 13, 13:53 EDT

Paladins PS4 1.1 Upgrade

Completed - The scheduled maintenance has been completed.
Jun 13, 09:43 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 06:45 EDT

Scheduled - We are upgrading #Paladins #PS4 tomorrow (06/13/2018) at 11:00AM UTC. Limited logins will begin at 10:45AM UTC.
Jun 12, 17:53 EDT

Paladins XBox Server Maintenance

Completed - The scheduled maintenance has been completed.
Jun 13, 09:26 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 09:00 EDT

Scheduled - We will be performing server maintenance to #Paladins on #XBox today at 13:15 UTC. Limited access will begin 13:00 UTC
Jun 13, 08:42 EDT

Smite Xbox Login Issue

Resolved - The login issue on #Smite #Xbox has been resolved and the game remains open to the general public.
Jun 13, 01:54 EDT

Monitoring - We have implemented a fix for the #Smite #Xbox issue. The game is back up, and we are monitoring the results. We apologize for the inconvenience.
Jun 13, 00:30 EDT

Identified - The cause of the #Smite #Xbox login issue has been identified, and we are working on a resolution. We will update accordingly.
Jun 12, 23:31 EDT

Update - We are placing #Smite #Xbox under maintenance for further testing to properly identify the login issue.
Jun 12, 20:44 EDT

Update - Logins have been temporarily limited for further investigation for #Smite #Xbox.
Jun 12, 20:12 EDT

Update - The investigation for the root cause of the #Smite #Xbox login issue is still ongoing. We will continue to provide updates accordingly.
Jun 12, 18:59 EDT

Investigating - We are investigating an issue with #Smite #Xbox logins. We will update accordingly.
Jun 12, 17:24 EDT

Jun 12, 2018

Smite PS4 Issue

Resolved - We have resumed logins for #Smite #PS4.
Jun 12, 16:55 EDT

Investigating - We are temporarily limiting logins for #Smite #PS4 to investigate an issue.
Jun 12, 16:43 EDT

Smite Console 5.10 Patch Maintenance

Completed - The #Smite #PS4 and #Xbox 5.10 upgrade has been completed.
Jun 12, 16:38 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 13:00 EDT

Scheduled - Smite for #XBox and #PS4 will be upgraded to 5.10 starting at 17:00 UTC. Limited access will begin at 16:30 UTC.
Jun 12, 10:53 EDT

Smite PC Emergency Maintenance

Resolved - This issue with #Smite #PC has been resolved.
Jun 12, 15:27 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 14:57 EDT

Identified - We will be bringing down #Smite PC in a moment for maintenance
Jun 12, 13:37 EDT

Console Emergency Downtime

Resolved - This incident has been resolved.
Jun 12, 13:37 EDT

Identified - We will be bringing down all console environments momentarily to fix a server issue.
Jun 12, 13:17 EDT

Smite PC 5.10 Upgrade

Completed - The scheduled maintenance has been completed.
Jun 12, 10:13 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 06:30 EDT

Scheduled - We are upgrading #SMITE #PC tomorrow (06/12/2018) at 11:00AM UTC. Limited logins will begin at 10:45AM UTC.
Jun 11, 19:57 EDT

Jun 11, 2018

Realm Royale Issues

Resolved - This incident has been resolved.
Jun 11, 13:54 EDT

Identified - We have found the issue with Match Manager and have taken actions to correct the issue and will continue to monitor closely.
Jun 11, 13:31 EDT

Investigating - We are currently looking into issues with our Match Manager.
Jun 11, 13:21 EDT

Realm Royal Server Maintenance June 11th 2018

Completed - The scheduled maintenance has been completed.
Jun 11, 05:50 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 04:45 EDT

Scheduled - We will be taking Realm Royal down for server maintenance June 11th 2018 at 09:00 UTC with limited access starting at 08:45 UTC
Jun 10, 16:29 EDT

Jun 10, 2018

Realm Royal General Maintenance

Completed - The scheduled maintenance has been completed.
Jun 10, 04:16 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 04:01 EDT

Scheduled - We will be performing a general maintenance on #RealmRoyale at 06/10/2018 at 08:00 UTC. Logins will be briefly limited.
Jun 10, 01:43 EDT

Jun 9, 2018

Paladins PC Login Issues

Resolved - This incident has been resolved.
Jun 9, 16:56 EDT

Monitoring - Logins have resumed and we are continuing to monitor.
Jun 9, 16:25 EDT

Identified - We are currently experiencing issues with Steam. We are working on the situation.
Jun 9, 16:15 EDT

Realm Royale Login Issue

Resolved - This incident has been resolved.
Jun 9, 16:56 EDT

Monitoring - Players are now able to sign into the game with Steam. We will continue to monitor the situation.
Jun 9, 16:21 EDT

Identified - We are currently experiencing issues with Steam. We are working on the situation.
Jun 9, 14:58 EDT

Investigating - We are investigating the issue with Realm Royale Logins.
Jun 9, 14:27 EDT

Realm Royal Limiting Logins

Resolved - Logins have resumed for Realms Royale
Jun 9, 16:37 EDT

Investigating - We are limiting logins for Realm Royal for a moment.
Jun 9, 16:27 EDT

Paladins PC Login Issues

Resolved - The issue affecting #Paladins #PC Logins has been resolved and we are continuing to monitor.
Jun 9, 15:47 EDT

Identified - We are currently experiencing issues with Steam. We are working on the situation.
Jun 9, 15:00 EDT

Paladins PC Login problems

Resolved - The issue affecting #Paladins #PC Logins has been resolved and we are continuing to monitor.
Jun 9, 14:25 EDT

Investigating - We are investigating the login issues effecting #Paladins #PC
Jun 9, 13:36 EDT

Realm Royal Login Issue

Resolved - This incident has been resolved.
Jun 9, 14:10 EDT

Monitoring - Logins have resumed and we are continuing to monitor the situation.
Jun 9, 13:48 EDT

Investigating - We are investigating the issue with logging into Realm Royale.
Jun 9, 13:04 EDT