Hi-Rez Studios, Inc Status

All Systems Operational

Hi-Rez Studios Operational

Hi-Rez Public APIs Operational

Smite Operational

Smite PC Operational

Smite PS4 Operational

Smite Xbox Operational

Paladins Operational

Paladins PC Operational

Paladins PS4 Operational

Paladins Xbox Operational

Paladins Strike Operational

Paladins Strike Mobile Operational

Hand of the Gods Operational

Hand of the Gods PC Operational

Hand of the Gods PS4 Operational

Hand of the Gods Xbox Operational

Tribes Ascend Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 24, 2018

Paladins PC Server Maintenance

Completed - The scheduled maintenance has been completed.
May 24, 03:18 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 02:45 EDT

Scheduled - We are performing a server maintenance for #Paladins #PC tomorrow (05/24/2018) at 7:00AM UTC. Limited logins will begin at 6:45AM UTC.
May 23, 23:37 EDT

May 23, 2018

No incidents reported.

May 22, 2018

Hand of the Gods Server Restart

Completed - The scheduled maintenance has been completed.
May 22, 03:17 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 03:00 EDT

Scheduled - We will be restarting the Hand of the Gods servers on 5/22 at 7:00 AM UTC
May 21, 07:55 EDT

May 21, 2018

No incidents reported.

May 20, 2018

Smite/Paladins/HotG Xbox issues

Resolved - This incident has been resolved.
May 20, 19:23 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 18:39 EDT

Investigating - We are looking into issues with our Xbox family of products.
May 20, 18:02 EDT

May 19, 2018

No incidents reported.

May 18, 2018

Smite PC emergency Restart

Resolved - This incident has been resolved.
May 18, 09:18 EDT

Monitoring - Restart has been completed.
May 18, 07:29 EDT

Investigating - We are performing an emergency restart on #Smite #PC
May 18, 07:12 EDT

Online Billing Maintenance

Completed - The maintenance for our billing system has been completed. Thank you for your patience.
May 18, 00:04 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:00 EDT

Scheduled - Our billing system will be undergoing maintenance at 2:00AM UTC; during this time, you may experience purchasing issues with our online store. We apologize for the inconvenience.
May 17, 20:56 EDT

May 17, 2018

Paladins PC & Console Patch

Completed - The scheduled maintenance has been completed.
May 17, 16:54 EDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 17, 16:16 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 14:46 EDT

Scheduled - Paladins PC & Console will be undergoing patch maintenance today. Limited access will begin at 18:45 UTC
May 17, 12:40 EDT

May 16, 2018

No incidents reported.

May 15, 2018

Xbox Live Reporting Purchase and Content Usage Outage

Resolved - Xbox Live is reporting this issue as resolved. https://bit.ly/1wTAWYd
May 15, 16:15 EDT

Monitoring - Xbox Live is reporting issues with purchase and content usage which may affect #Smite, #Paladins, and #HotG purchases as well as founder's/champions/god pack usage on #Xbox. For further information: https://bit.ly/1wTAWYd
May 15, 14:05 EDT

Paladins Strike Hotfix

Completed - The scheduled maintenance has been completed.
May 15, 11:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 10:30 EDT

Scheduled - We will be performing a Hotfix to Paladins Strike between 10:30AM-11:00AM EST.
May 15, 10:11 EDT

Smite PS4

Resolved - This incident has been resolved.
May 15, 10:08 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 09:44 EDT

Identified - The issue has been identified and a fix is being implemented.
May 15, 09:29 EDT

Investigating - We are working on issues with Smite PS4
May 15, 09:14 EDT

Smite PS4 5.8 Upgrade

Completed - The scheduled maintenance has been completed.
May 15, 09:08 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:30 EDT

Scheduled - We are upgrading #Smite #PS4 tomorrow (05/15/2018) at 12:00PM UTC. Limited logins will begin at 11:30AM UTC.
May 14, 21:51 EDT

Smite Xbox 5.8 Upgrade

Completed - The scheduled maintenance has been completed.
May 15, 08:19 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:30 EDT

Scheduled - We are upgrading #Smite #Xbox tomorrow (05/15/2018) at 11:00AM UTC. Limited logins will begin at 10:30AM UTC.
May 14, 18:53 EDT

Smite PC 5.8 Upgrade

Completed - The scheduled maintenance has been completed.
May 15, 07:39 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 04:31 EDT

Scheduled - We are upgrading #Smite #PC tomorrow (05/15/2018) at 9:00AM UTC. Limited logins will begin at 8:30AM UTC.
May 14, 18:24 EDT

May 14, 2018

Hi-Rez Online Store Issue

Resolved - The #Smite, #Paladins, #HotG #PC store issue has been resolved.
May 14, 16:51 EDT

Monitoring - We hav identified and isolated the issue affecting #Smite, #Paladins, and #HotG #PC purchases. We are continuing to monitor.
May 14, 16:10 EDT

Identified - We are currently working to resolve an issue with purchases that are impacting Smite PC/Hand of the Gods PC/ Paladins PC . During this time you may experience errors when trying to purchase gems or crystals.
May 14, 14:43 EDT

Paladins Strike Log in issues

Resolved - The #Paladins #Strike log in issue has been resolved.
May 14, 16:50 EDT

Monitoring - We have been able to isolate and resolve the log in issues. We will continue to monitor
May 14, 15:58 EDT

Identified - We are currently investigating an issue that is impacting logins while using your Hi-Rez account credentials.
May 14, 15:09 EDT

May 13, 2018

Paladins Strike Patch Maintenance

Completed - The scheduled maintenance has been completed.
May 13, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:00 EDT

Scheduled - We are performing a patch maintenance for #Paladins #Strike #Mobile tomorrow (05/13/2018) at 6:00AM UTC.
May 12, 22:28 EDT

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

Xbox Live Reporting Purchasing and Content Usage Outage

Resolved - The issue with purchasing and content usage has been resolved. https://bit.ly/1GKcuPr
May 10, 23:22 EDT

Monitoring - Xbox Live is reporting an outage with their purchasing and content usage services, which may affect #Smite, #Paladins, and #HotG purchases and DLC. Xbox Live status: https://bit.ly/1GKcuPr
May 10, 21:49 EDT

Website and Store Potential Issue

Resolved - We have identified and resolved the issue with the Hi-Rez Studios website as well as the #Smite and #Paladins #PC stores. We apologize for the inconvenience.
May 10, 21:55 EDT

Investigating - We are investigating an issue with with Hi-Rez Studios website as well as the #Smite and #Paladins #PC stores.
May 10, 21:42 EDT