Hi-Rez Studios, Inc Status

Games

Support Careers

All Systems Operational

Hi-Rez Studios Operational

Hi-Rez Public APIs Operational

Smite Operational

Smite PC Operational

Smite PS4 Operational

Smite Xbox Operational

Realm Royale Operational

Realm Royale PC Operational

Paladins Operational

Paladins PC Operational

Paladins PS4 Operational

Paladins Xbox Operational

Paladins Strike Operational

Paladins Strike Mobile Operational

Hand of the Gods Operational

Hand of the Gods PC Operational

Hand of the Gods PS4 Operational

Hand of the Gods Xbox Operational

Tribes Ascend Operational

Tribes Ascend PC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 21, 2018

Paladins PC 1.4 Upgrade

Completed - The #Paladins #PC 1.4 Upgrade has been completed.
Aug 21, 11:50 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 09:30 EDT

Scheduled - We will be upgrading #Paladins #PC on Tuesday (08/21/2018) at 14:00 UTC. Limited Logins will begin at 13:30 UTC.
Aug 20, 19:36 EDT

Smite Console 5.15 Upgrade

Completed - The #Smite #PS4 and #Xbox 5.15 Upgrade has been completed.
Aug 21, 09:25 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 06:30 EDT

Scheduled - We will be upgrading #Smite #Xbox and #PS4 on Tuesday (08/21/2018) at 11:00 UTC. Limited Logins will begin at 10:30 UTC.
Aug 20, 19:34 EDT

Aug 20, 2018

Smite PC 5.15 Upgrade

Completed - The #Smite #PC 5.15 Upgrade has been completed.
Aug 20, 11:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 09:30 EDT

Scheduled - We will be upgrading #Smite #PC on Monday (08/20/2018) at 14:00 UTC. Limited Logins will begin at 13:30 UTC.
Aug 19, 16:08 EDT

Aug 19, 2018

Smite PC Emergency Restart

Resolved - This incident has been resolved.
Aug 19, 11:10 EDT

Monitoring - The restart is complete, and players may now log in. We will be monitoring the results.
Aug 19, 10:39 EDT

Identified - We are performing an emergency restart of #Smite #PC. The game will be back up shortly.
Aug 19, 10:31 EDT

Aug 18, 2018

Paladins PS4

Resolved - This incident has been resolved.
Aug 18, 18:31 EDT

Investigating - We are aware of an issue affecting matchmaking on Paladins PS4, and we are working to address the issue.
Aug 18, 18:19 EDT

Aug 17, 2018

Paladins Strike Maintenance

Completed - The scheduled maintenance has been completed.
Aug 17, 10:38 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 10:09 EDT

Scheduled - #PaladinsStrike is currently going under maintenance. We will update when the maintenance is completed.
Aug 17, 10:08 EDT

Aug 16, 2018

Smite PS4 Emergency Restart

Resolved - The emergency restart for #Smite #PS4 has been completed. We are monitoring the results.
Aug 16, 21:29 EDT

Identified - We are performing an emergency restart for #Smite #PS4. Game will be back up soon.
Aug 16, 21:06 EDT

Aug 15, 2018

Xbox products difficulty logging in

Resolved - #Xbox services are reporting that they are fully functional. If you are still having difficulty logging in, then a full reboot of your #Xbox should help. https://support.xbox.com/en-US/xbox-live-status
Aug 15, 23:20 EDT

Update - We are seeing an increase in #Xbox users that are able to log in to our products, but many are still experiencing difficulties. We are continuing to monitor. https://support.xbox.com/en-US/xbox-live-status
Aug 15, 22:57 EDT

Update - We are continuing to monitor for any further issues.
Aug 15, 21:31 EDT

Monitoring - #Xbox Live is having issues, and as such, users of our #Xbox products could encounter difficulty logging in. We are continuing to monitor the situation. https://support.xbox.com/en-US/xbox-live-status
Aug 15, 21:31 EDT

Smite PS4 - Emergency Restart

Resolved - This #Smite #PS4 issue has been resolved.
Aug 15, 11:12 EDT

Monitoring - The emergency restart for #Smite #PS4 has been completed. We are monitoring the results.
Aug 15, 10:32 EDT

Identified - We are performing an emergency restart for #Smite #PS4. Game will be back up soon.
Aug 15, 10:18 EDT

Smite PS4 - Emergency Restart

Resolved - This #Smite #PS4 issue has been resolved.
Aug 15, 08:20 EDT

Monitoring - The emergency restart has been completed, and #Smite #PS4 is back up. We are monitoring the results.
Aug 15, 07:49 EDT

Identified - We are performing an emergency restart for #Smite #PS4. Game will be back up soon.
Aug 15, 07:26 EDT

Smite PS4 Emergency Restart

Resolved - This incident has been resolved.
Aug 15, 03:34 EDT

Monitoring - Restart is complete. We will continue to monitor for any further issues.
Aug 15, 03:06 EDT

Investigating - We are performing an emergency restart for #Smite #PS4. Game will be back up soon.
Aug 15, 02:48 EDT

Aug 14, 2018

Hand of the Gods Server Maintenance

Completed - This #HotG #PC, #PS4, and #Xbox routine maintenance has been completed.
Aug 14, 09:06 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 08:30 EDT

Scheduled - We will be performing routine maintenance for Hand of the Gods on 8/14. Limited access will begin at 12:30 UTC
Aug 13, 21:00 EDT

Paladins Server Maintenance

Completed - The scheduled maintenance has been completed.
Aug 14, 04:17 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 03:46 EDT

Update - Correction: we will be performing a brief maintenance on #Paladins #PC, #XBOX, and #PS4 at 08:00 UTC, 08/14/2018. Limited access will begin at 07:45 UTC.
Aug 13, 21:15 EDT

Scheduled - We will be performing a brief maintenance on #Paladins #PC, #XBOX, and #PS4 at 11:00 UTC, 08/14/2018. Limited access will begin at 10:45 UTC.
Aug 13, 21:12 EDT

Aug 13, 2018

Realm Royale Patch Maintenance

Completed - The scheduled maintenance has been completed.
Aug 13, 17:49 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 17:00 EDT

Scheduled - We are performing a patch maintenance for #RealmRoyale at 21:00 UTC. Limited logins have begun.
Aug 13, 16:53 EDT

Aug 12, 2018

No incidents reported.

Aug 11, 2018

Smite Xbox Emergency Restart

Resolved - This incident has been resolved.
Aug 11, 23:20 EDT

Monitoring - Restart is complete. We will continue to monitor for any further issues.
Aug 11, 22:53 EDT

Identified - We are performing an emergency restart for #Smite #Xbox. The game will be back soon.
Aug 11, 22:43 EDT

Smite Xbox Emergency Restart

Resolved - This incident has been resolved.
Aug 11, 22:33 EDT

Monitoring - Restart is complete. We will continue to monitor for any further issues.
Aug 11, 22:03 EDT

Identified - We are performing an emergency restart for #Smite #Xbox. The game will be back soon.
Aug 11, 21:51 EDT

Realm Royale Matchmaking

Resolved - This incident has been resolved.
Aug 11, 21:46 EDT

Monitoring - We were able to address the issue affecting matchmaking. Players should be able to login and queue for matches. We will continue to monitor for any further issues.
Aug 11, 21:01 EDT

Identified - There is an issue affect matchmaking on Realm Royale. We are working to address the issue.
Aug 11, 20:53 EDT

Smite Xbox Emergency Restart

Resolved - This incident has been resolved.
Aug 11, 20:52 EDT

Monitoring - Restart is complete. We will continue to monitor for any further issues.
Aug 11, 19:43 EDT

Identified - We will performing another restart. The game will be back shortly.
Aug 11, 19:35 EDT

Monitoring - Emergency restart is complete. We will be monitoring the results.
Aug 11, 19:06 EDT

Identified - We will be performing an emergency restart on #SMITE #XBOX to address an issue with the game services. The game will be back online shortly.
Aug 11, 18:56 EDT

Aug 10, 2018

Realm Royale Maintenance Restart

Completed - The scheduled maintenance has been completed.
Aug 10, 20:17 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 19:35 EDT

Scheduled - We we be performing a maintenance restart for #Realm #Royale tonight at midnight (00:00) UTC. Limited access beginning at 23:35
Aug 10, 17:22 EDT

Aug 9, 2018

No incidents reported.

Aug 8, 2018

Paladins Xbox/Switch Match Manager Issue

Resolved - This #Paladins #Xbox and #Switch issue has been resolved.
Aug 8, 12:00 EDT

Investigating - We are currently looking into issues with the #Paladins #Xbox and #Switch Match Manager.
Aug 8, 11:19 EDT

Paladins Xbox/Switch Patch Maintenance

Completed - The #Paladins #Switch and #Xbox patch maintenance has been completed.
Aug 8, 07:57 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 06:45 EDT

Scheduled - We are performing a patch maintenance for #Paladins #Switch and #Xbox tomorrow (08/08/2018) at 11:00 UTC. Limited logins will begin at 10:45 UTC.
Aug 7, 17:13 EDT

Smite PC Server Maintenance

Completed - The scheduled maintenance has been completed.
Aug 8, 04:29 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 03:32 EDT

Scheduled - #Smite PC will be undergoing server maintenance on Wednesday at 8:00 UTC. Limited access will begin at 7:30 UTC
Aug 7, 17:23 EDT

Smite PS4 Emergency Restart

Resolved - This incident has been resolved.
Aug 8, 02:20 EDT

Monitoring - #Smite #PS4 is back up. We are monitoring the results.
Aug 8, 01:43 EDT

Investigating - We are performing an emergency restart for #Smite #PS4. Game will be back up soon.
Aug 8, 01:28 EDT

Aug 7, 2018

Smite XBox Emergency Restart

Resolved - This incident has been resolved.
Aug 7, 23:29 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 23:16 EDT

Identified - We will be performing an emergency restart of Smite on XBox momentarily. We will be back up shortly.
Aug 7, 23:06 EDT

Smite PS4 Emergency Restart

Resolved - This incident has been resolved.
Aug 7, 23:07 EDT

Update - We are continuing to monitor for any further issues.
Aug 7, 22:38 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 22:34 EDT

Identified - We are performing an emergency restart for #Smite #PS4. Game will be back up soon.
Aug 7, 22:26 EDT

Smite PS4 Emergency Restart

Resolved - This #Smite #PS4 issue has been resolved.
Aug 7, 15:34 EDT

Monitoring - #Smite #PS4 is back up. We are monitoring the results.
Aug 7, 15:16 EDT

Identified - We are performing an emergency restart for #Smite #PS4. Game will be back up soon.
Aug 7, 15:04 EDT

Smite Xbox Emergency Restart

Resolved - This #Smite #Xbox issue has been resolved.
Aug 7, 14:34 EDT

Monitoring - #Smite #Xbox is back up. We are monitoring the results.
Aug 7, 14:00 EDT

Identified - We are performing an emergency restart for #Smite #Xbox to address an issue. Game will be back up soon.
Aug 7, 13:53 EDT

Smite Console 5.14 Upgrade

Completed - The #Smite #PS4 and #Xbox 5.14 Upgrade has been completed.
Aug 7, 12:38 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 09:30 EDT

Scheduled - We will be upgrading #Smite #PS4 and #Xbox Tuesday (08/07/2018) at 14:00 UTC. Limited logins will begin at 13:30 UTC.
Aug 6, 18:45 EDT